Contact OmniRank — Get in Touch

Support tiers

Free trial + Starter ($49/mo)

Email support, 24-hour reply target. Best for getting started and simple how-to questions.

Pro ($129/mo)

Priority email + chat, 4-hour reply target during business hours (Mon–Fri, 9am–6pm UTC). Best for scaling teams who need faster turnaround.

Agency ($349/mo)

Priority email + chat + scheduled calls. Dedicated success contact. 1-hour reply target during business hours. Best for agencies managing client portfolios.

How to reach us

• General: hello@omnirank.net (24-hour reply)
• Sales: sales@omnirank.net — for >5 sites or enterprise (same-day reply during business hours)
• Technical / bug: support@omnirank.net (4-hour reply, Pro+)
• Partnership / press: press@omnirank.net

Office hours and response times

Our team is distributed across Europe and North America. Business hours: Mon–Fri, 9am–6pm UTC. Outside business hours, we'll still respond — just slower. We don't escalate on weekends except for production-down emergencies (Agency tier only).

Before you contact us

Check the docs first: most questions are answered in our API documentation and the changelog. If you're a Pro or Agency customer, the in-app chat widget is the fastest path.